Privacy Policy

Marathon Roofing Limited(“Marathon Roofing”, “we”, “us”) is an Auckland roofing business. This policy explains what personal information we collect through this website and when you deal with us, how we use it, and your rights under the New Zealand Privacy Act 2020.

What we collect

When you send a quote enquiry, call or email us, we collect the information you choose to give us, such as:

• your name, phone number and email address
• your suburb or the address of the property
• details about the roofing work, how urgent it is, and any insurance claim details you share
• photos you upload or send us

Photos can show your property and, sometimes, other details like people, vehicles or street numbers. Please only send photos you're comfortable sharing, and avoid including people where you can.

Our website host automatically records basic technical information (such as IP address and browser type) to keep the site secure and working. We don't currently use analytics, tracking or advertising cookies on this website.

How we use it

• to respond to your enquiry and talk to you about the job
• to inspect your roof, prepare a quote and carry out work you ask us to do
• to provide photos, assessments or quotes to your insurer or assessor, when you ask us to
• to keep business, invoicing and tax records

We don't sell your information, and we don't use it to send you marketing.

Who we share it with

We only share your information where it's needed for the purposes above, for example with:

• the service providers that run this website and deliver enquiries: our website is hosted by Netlify, and quote enquiries are sent by an email delivery service (Resend) to our business email inboxes, including a backup inbox managed by the person who administers our website, so no enquiry is missed
• suppliers or subcontractors, where they need details to complete your job
• your insurer or assessor, if you've asked us to help with a claim
• anyone we're required to share it with by law

Some of these providers store or process information outside New Zealand, including in the United States and Japan. We use established providers that protect information with security safeguards comparable to New Zealand's.

How long we keep it

We keep your information only as long as we need it for the purposes above. If you become a customer, we keep job and invoicing records for as long as the law requires for business and tax purposes. Enquiries that don't go ahead are deleted when they're no longer needed.

Keeping it secure

We take reasonable steps to protect your information from loss, misuse and unauthorised access. Enquiries are sent over an encrypted connection, and access to our inboxes and systems is limited to the people who need it.

Your rights

You can ask to see the personal information we hold about you and ask us to correct it. Contact Jared Nuku on 021 261 4755 or jared@marathonroofing.co.nz. We'll respond as soon as we can, and within the time the Privacy Act requires.

If you're not happy with how we've handled your information, please talk to us first. You can also contact the Office of the Privacy Commissioner at privacy.org.nz.

Changes

We'll update this policy if the way we handle information changes. The date at the top shows when it was last updated.